Publisher review:Ace Helpdesk is a help desk manager. Ace Helpdesk is a help desk manager.
Features:
- Staff can now reply directly thru e-mail (as long as the reply's subject contains the ticket ID#)
- Flagging tickets will notify users
- Changed new user e-mail to have similar headers to other staff e-mails
- Knowledge base categories can now be edited
- Ticket history now sends an e-mail with tickets rather than displaying them on the web page for security reasons
- Ticket lookup e-mail added to the custom emails section
- You can now list departments in the order you specify
- Different custom fields are now allowed for different departments. Custom fields for the global department will show up for all departments
- Departments now have descriptions
- When creating tickets, the department to send to is now the first (and separate) step
Ace Helpdesk 2.31 is a PHP script for Help Desk scripts design by ACE Helpdesk.
It runs on following operating system: Windows / Linux / Mac OS / BSD / Solaris.
Ace Helpdesk is a help desk manager.
Operating system:Windows / Linux / Mac OS / BSD / Solaris
Ace Helpdesk 2.31 script details 
